How does AMARIS Elements ship the goods?
We guarantee you pleasant and uncomplicated shopping. Your order will be securely packaged and delivered to your home by our logistics service provider RHENUS Logistics. If the items are large, the shipping company will contact you to arrange a delivery date that suits you.
How are the goods packed for shipping?
Our high-quality products deserve high-quality packaging. Together with our logistics center, we attach particular importance to ensuring that the order reaches you undamaged. All sofas are packed in strong transport film and cardboard at particularly stressed areas.
How can I make an appointment for a courier delivery?
Large or bulky products, such as our sofas, are shipped by our courier. When ordering, please enter your telephone number in your customer data so that we can arrange a delivery date with you. Our logistics team will then contact you by telephone to make arrangements.
Can I pick up the goods myself?
Collection from our logistics center is not planned, but is possible in special cases. Contact us via firstname.lastname@example.org or call +49 (0) 40 / 20 91 09 28.
How much does the shipping cost?
Shipping within Germany is free of charge for deliveries to the curb. For our sofas, we recommend booking our "all-round carefree package" for €69.00. This includes delivery to your desired location and taking the packaging material with you. For individual inquiries about the shipping costs, you are welcome to contact us at any time at email@example.com or +49 (0) 40 / 20 91 09 28.
How long does it take for the goods to reach me?
All stock products are shipped within 4-5 days. After your order has been sent, it only takes a few days for the RHENUS Logistics shipping company to agree the delivery date with you. With this notification you have the possibility to book a delivery date within a few days. We do our best to get the goods to you as quickly as possible. Alternatively, you can also choose a delivery date up to 3 weeks in the future. You therefore have full flexibility. If your desired date is even further in the future, we will be happy to accommodate you. After placing your order, simply give us a brief note. We will then ship the goods in such a way that your desired date is met.
Do you also ship outside of Germany?
We ship to numerous countries within Europe. These include: Germany, Austria, Poland, France, Spain, Italy, the Netherlands, Luxembourg, Slovakia, the Czech Republic, Belgium and Switzerland.
Will my goods be brought to the apartment/house.
Our velvet sofas are delivered by moving company. The shipping costs for standard shipping (delivery in front of your house) are included in the purchase price.
If you would like your order to be delivered to your desired location with 2-man handling, you can easily book this for an additional charge of €69.00. In this way, you determine the place of delivery and have the certainty that the packaging material will be disposed of for you. So you don't have any work and can make yourself comfortable on your new sofa.
What do I do if I forgot my password?
It's no problem if you forgot your password. On the login page, click on "Forgot your password" and enter the e-mail address you used to register in our shop. You will then receive an email with a link that you can use to create a new password for your account.
How can I change my password?
You can easily change your password at any time. As soon as you have logged in, you can change your password in the "My Account" area. For security reasons, you must first enter your current password.
How can I change my email address?
Changing your stored e-mail address is quick and easy. After logging in, you can click on the "Change e-mail address" field in your personal "My Account" area. For security reasons, you must first enter your password. As soon as you have clicked on the "Change e-mail" button, you can log in with your new e-mail address.
Is my member data safe with AMARIS Elements?
We attach great importance to the security of your personal data and treat it in accordance with the strict requirements of the Federal Data Protection Act and the Telemedia Act. If you have any further questions, please feel free to contact firstname.lastname@example.org.